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NZ'S #1 ALTERNATIVE FASHION STORE | WE SHIP NATIONWIDE | LAYBUY OPTIONS AVAILABLE

RETURNS

If for any reason you are not completely satisfied with your purchase we will be happy to exchange the item or issue you a store credit. Please see below for items we cannot offer returns/refunds on.

All returns must be unused and in the same condition that you received them. They must also be in the original packaging. We will not accept returns if there are tags missing and they are marked or have animal hair on them.

We do not refund shipping charges unless the item has a fault

If you have an item that you are not completely happy with please notify us by email within 14 days of receipt of the item. We will then give you the details for returns.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you wish to swap your item for a different size then you will have to pay the extra shipping charges.

ITEMS UNABLE TO BE RETURNED/EXCHANGED UNLESS THERE IS A FAULT

All piercing jewellery
Under garments
Corsets
Shoes - all footwear cannot be returned/refunded unless there is a fault as we do not hold these in stock and we are unable to return them to our supplier.

We supply all manufacturer’s size charts for our brands so you should be able to choose the correct size. Please check all measurements carefully. 

High Voltage Clothing & Accessories Ltd takes no responsibility for any errors that may be in the manufacturer’s size charts.

 

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