RETURNS

WE OFFER 14 DAY RETURNS

Returns
If for any reason you are not completely satisfied with any product purchased from us, we will be happy to exchange the item or refund your money.

All returns must be unused and in the same condition that you received them. They must also be in the original packaging.

If you have an item that you are not completely happy with please notify us by email before returning the goods and we will give you the details for returns.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. If you have paid via Paypal we will refund your payment to a bank account nominated by you.

Brands we do not accept returns on (unless there is a fault)

Please note as these brands are not in-stock items we are unable to offer returns/refunds unless an item is faulty. For this reason please check your sizing carefully.

Pleaser - and all Pleaser sub-ranges of footwear
Hades Footwear
Dark in Love
Punk Rave
Dracula Clothing
Chic Star

Spiral Direct

All Spiral Direct orders are now shipped to you direct from our suppliers in the UK and USA.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.We genuinely believe that we are offering a high quality product using designs which are exclusively licensed to Spiral Direct Ltd. and if for any reason you are not completely satisfied with any product purchased from us, we will be happy to exchange the item or refund your money. Simply return the unworn/unused item to us within 14 days.

Our address is:

Spiral Direct NZ
57-59 Zidich Road
RD3
Kaitaia 0483
Far North
New Zealand


 

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