If for any reason you are not completely satisfied with your purchase we will be happy to exchange the item or refund your money. Please check below for items/brands we cannot return/exchange.
All returns must be unused and in the same condition that you received them. They must also be in the original packaging. We will not accept returns if there are tags missing and they are marked or have animal hair on them.
We do not refund shipping charges.
If you have an item that you are not completely happy with please notify us by email within 14 days of receipt of the item. We will then give you the details for returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. If you have paid via Paypal we will refund your payment to a bank account nominated by you.
If you wish to swap your item for a different size then you will have to pay the extra shipping charges.
ITEMS UNABLE TO BE RETURNED/EXCHANGED UNLESS THERE IS A FAULT
Shoes – All Brands - please check sizes carefully
All piercing jewellery
Brands we do not accept returns on (unless there is a fault)
Pleaser - and all Pleaser sub-ranges of footwear
Dark In Love
We supply all manufacturer’s size charts for our brands so you should be able to choose the correct size. Please check all measurements carefully.
High Voltage takes no responsibility for any errors that may be in the manufacturer’s size charts.